I work for an organization doing mostly telephone and/or remote technical support. And as tech support, you are often left wondering why in the world would someone send an email to their tech support staff with some vague comments like "I can't print"? Seriously? SERIOUSLY?!! The people in the organization know how that I will have to call them to get the required info before we can do anything about it. It's called protocol people, and unless it's your first day, week, perhaps month on the job why waste your time? When we get an email like this, we are going to have to hunt you down, which who knows how long that will take and then and only then after we get the information required, we can dispatch a field technician to remedy the situation. Don't email your Tech's!! Quit being lazy and follow the protocol. They WILL have to speak with you at very minimum. Ok rant over, thank you for your time and have a nice day!
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